AI-powered denial analysis for billing teams

Your clinic is losing money.
We find exactly where.

Upload a denied claims report and SurfAI will analyze where your money is getting stuck — before you commit to anything.

Request Your Lost Revenue Audit See how it works
Lost Revenue Report — Q1 2025
Total Denied
$87,420
312 claims
Est. Recoverable
$31,200
94 claims
Top Payer Issue
UHC
Prior auth
Denial root causes
Prior auth
68%
Eligibility
44%
Timely filing
28%
Coding errors
18%
Priority recovery opportunities
United Healthcare — Prior Auth
47 claims · Appeal window open
$14,200
High priority
Aetna — Eligibility Mismatch
22 claims · Fix at point of service
$8,800
Medium
BCBS — Coding Error
12 claims · Corrected claim submission
$5,600
Low
Works with Epic Athenahealth eClinicalWorks Kareo DrChrono AdvancedMD Practice Fusion
The problem

Denied claims pile up.
Revenue walks out the door.

Most billing teams are stretched thin. Denials get worked inconsistently — or not at all. The result is revenue that's technically recoverable but practically lost.

Denials pile up unworked
Teams are too busy processing new claims to systematically analyze and work through the denied ones. They sit in a queue and age out.
No visibility into patterns
Without analysis, the same denial reasons repeat month after month. Nobody sees the pattern — so nothing changes upstream.
Revenue written off too early
Claims that are still within the appeal window get written off. It feels like a small loss per claim — but across hundreds of claims it adds up fast.
Teams can't do this manually
A thorough denial analysis takes hours per payer, per month. Most practices don't have a dedicated analyst — so it simply doesn't happen.
The solution

SurfAI analyzes your denials.
You see exactly where to act.

No new software to install. No workflow disruption. SurfAI works with your existing denied claims data and returns a clear picture of what's recoverable and why.

01
What's still recoverable
See which denied claims are still within appeal windows and estimated to be worth pursuing — ranked by recovery potential.
02
Why claims are being denied
A breakdown of denial reasons by category, payer, and code — so you can see which patterns are driving the most revenue loss.
03
Which claims to work first
A prioritized list of recovery opportunities ranked by value, urgency, and likelihood of success — so your team knows where to start.
04
Payer-specific patterns
Which payers are denying most, what reasons they cite, and what submission issues are creating friction with each one.
05
Estimated revenue opportunity
A dollar estimate of what may still be recoverable based on your denial categories and appeal success benchmarks.
06
Recommended next actions
Specific, practical steps your billing team can act on — whether that's corrected claim submissions, appeals, or upstream fixes.
Lost Revenue Audit

A clear picture of what your denied claims are worth

Send us your denied claims export. We return a detailed report showing recovery opportunities, denial patterns, and prioritized next steps.

  • You send a denied claims export
    A CSV or spreadsheet from your EHR or billing system. Can be de-identified. No software integration needed.
  • SurfAI analyzes denial patterns
    We categorize by reason, payer, code, and recovery likelihood. Patterns across claims surface that wouldn't be visible manually.
  • You receive your Lost Revenue Report
    A clear, structured report with estimated recoverable revenue, ranked opportunities, and specific next steps. Delivered within 48 hours.
Lost Revenue Report
Sample
Period analyzed
Jan–Mar 2025
Total denied value
$87,420
Claims analyzed
312 claims
Appeal-eligible claims
94 claims
Top denial reason
Prior auth (68%)
💰
Est. recoverable revenue
$31,200
Based on appeal benchmarks for your denial mix
How it works

Three steps. No IT required.

From denied claims file to actionable revenue report — in 48 hours.

1
Upload your denied claims report
Export denied claims from your EHR or billing software as a CSV or spreadsheet. De-identification is supported. No new accounts or integrations needed.
2
SurfAI analyzes denial patterns
SurfAI categorizes denials by reason, payer, and code — identifies what's recoverable, what's causing repeat issues, and where revenue is being left behind.
3
Receive your Lost Revenue Report
A structured report with your denial breakdown, estimated recoverable revenue, prioritized claim list, and specific next actions. Delivered within 48 hours.
Appeal letter preparation

From denied to paid.
We write the appeal.

Knowing which claims to appeal is step one. Actually writing a strong, payer-specific appeal letter is where most billing teams lose momentum. SurfAI does both.

Appeal Templates
Included in audit
Payer-specific and reason-code-specific templates your billing team fills in and submits. Structured to address the exact denial reason — not a generic letter.
Drafted Appeal Letters
Most popular
SurfAI drafts a complete, ready-to-send appeal letter for each priority claim — using the denial reason, payer rules, and claim details from your audit. Your team reviews, signs, and sends. No blank-page problem.
Managed Appeals Service
% of recovered revenue
We draft, track, and follow up on appeals on your behalf. You only pay when claims are recovered. Zero downside — SurfAI is aligned with your outcome, not just your process.
Appeal Letter — United Healthcare
AI Drafted
Claim ID
UHC-2025-08847
Denial reason
Prior Auth — CO-15
Claim value
$3,200
Appeal deadline
18 days left
Ready to send
$3,200 at stake
Pricing

Start with the audit.
Scale when it proves itself.

Every engagement starts with a Lost Revenue Audit. From there, you choose how deep you want to go.

Lost Revenue Audit
$500–$1,500
one-time fee · no commitment
  • Monthly denial analysis
  • Denial category breakdown
  • Payer-specific patterns
  • Estimated recoverable revenue
  • Monthly readout call
Get Started
Most popular
Audit + Appeal Letters
$1,500/mo
billed monthly · cancel anytime
  • Everything in Audit plan
  • Appeal templates included
  • Drafted appeal letters per claim
  • Payer-specific letter strategy
  • Priority claim ranking
  • Submission guidance
  • Follow-up tracking support
Get Started
Managed Recovery
% of recovery
performance-based · no upfront cost
  • Everything in Audit + Letters
  • Managed appeal submissions
  • Ongoing denial monitoring
  • Monthly recovery reports
  • Payer escalation support
  • You only pay on results
Talk to Us

No long-term contracts · Cancel anytime · Guaranteed: if we find nothing useful, you pay nothing

Built for healthcare

Designed to work within your existing compliance framework

SurfAI is built for healthcare workflows — with data handling, security, and operational fit as design requirements, not afterthoughts.

Works with de-identified data
The audit can be completed using de-identified claim exports — no PHI required to surface denial patterns and recovery opportunities.
BAA available where applicable
For engagements involving protected health information, SurfAI can operate under a Business Associate Agreement as required.
Built to reduce friction, not create it
SurfAI is designed to complement your existing billing team — not replace them or require major workflow changes to see value.
Designed for standard billing workflows
Works with claim exports from major EHR and practice management systems. If your team can export a denied claims report, you can run an audit.
Get started

See what your denied claims may still be worth

No software install. No long onboarding. Just a clear look at where revenue may be leaking — and what to do about it.

Request Your Lost Revenue Audit See how it works

Delivered within 48 hours · No commitment required

Let's find the revenue your clinic is missing

Fill out the form and we'll reach out within 1 business day to confirm your audit and walk you through what to send us.

  • No software to install or integrate
  • Report delivered within 48 hours
  • Live readout call included
  • If we find nothing useful — you pay nothing
  • Cancel anytime, no long-term contracts

Request your free audit

Tell us a bit about your clinic and we'll take it from there.

Something went wrong. Please try again or email us directly.

Request received!

We'll review your details and reach out within 1 business day to confirm your audit and send you the intake instructions.

No commitment required · Delivered in 48 hours · Cancel anytime